Terms annd conditions

The delivery time with standard shipping will be 3-5 working days(*). Express delivery will reduce the delivery time by 1 or 2 days. The cost of shipping is reported on the website in the Shopping Cart and before formalizing the operation.

Purchases made through the website only contemplate shipments in Spain in peninsular territory.

For other destinations, please contact despachodevinosmar7.com via email mar7@despachodevinosmar7.com for rates and delivery interval.

(*) For purchases made before 13h. Working days are considered working days from Monday to Friday, except holidays marked in the official calendar.

The delivery of the orders will be carried out in the address indicated by the client in the process of purchase. If the delivery of the product could not be made as a result of the data provided by the customer were false, inaccurate or incomplete, you should contact despachodevinosmar7.com through the mail mar7@despachodevinosmar7.com to arrange a new delivery. The expenses that the company of transport could claim for it will have to be assumed by the client.

Without prejudice to the above despachodevinosmar7.com will always act as diligently as possible so that delivery can be made in the agreed place and time, for the sake of customer satisfaction.

If the package received was not in good condition, do not accept the package to the courier company and immediately notify despachodevinosmar7.com (through info@despachodevinosmar7.com) to correct the problem and proceed to a new shipment.

The online shop is open 24 hours a day. However, the shop may be closed from time to time for maintenance work.

To start the procedure of purchasing or contracting a product the user must register in despachodevinosmar7.com by creating a user account. For it, the client will have to provide of free and voluntary way the personal information that will be required to him. No bank or credit card information will be required. This information will only be required in the purchase process through secure payment gateways.

The user undertakes to make diligent use of the user name and password assigned, and to notify despachodevinosmar7.com the loss or theft of the same or possible access by an unauthorized third party, so that it proceeds to the immediate blocking.

The user will not be able to choose as user’s name words that have as aim to confuse others, as well as rude, injurious expressions and in general, opposite to the law or to the requirements of the moral and good customs.

Once the purchase process is completed, despachodevinosmar7.com will send an email to the user confirming the transaction.

DESPACHO DE VINOS MAR 7 may proceed, in the following situations, to the cancellation of the purchase without being responsible for any damage or cost, communicating by email notification:

The payment information is incorrect or unverifiable.
There are indications of fraud or crime.
Unintentional error of the Website.
The destination is outside Spain – Peninsula, and the particular shipping conditions have not been previously agreed.

All prices are shown in Euros and include Value Added Tax (IVA).

The prices that apply to a purchase are those that appear on the website at the time the purchase is made, unless there is a typographical error. Prices may be subject to change without prior notice, however such changes will not apply to purchases already made.

In the event of an error in the prices published on the website, we will try to correct the error, always acting in the customer’s best interest.

The website will inform you of the availability of stock of the products on sale. In the event that products that are not in stock are ordered, despachodevinosmar7.com will contact the customer to inform him of the availability period. The customer will be able to cancel in this case the operation and request the refund of the amount paid.

The Web site reserves the right not to accept the purchase when the availability of a product is uncertain, in which case it would be informed by email and the payment made would be refunded.

The customer will have a period of 10 calendar days from the date of receipt of the product to return it.

To make the return you must contact us through info@despachodevinosmar7.com indicating the reason for the return and to receive instructions on the return process.

The product must be returned in its original packaging and in perfect condition, accompanied by the purchase invoice. Once we have received the product back, we will refund the amount paid for it.

The return shipping costs (round trip) will be borne by the customer. The amount to be refunded will correspond to the purchase value that appears on your invoice, and the refund will be made by the method of payment chosen in the purchase. This will be done in the shortest possible time, depending on the deadlines of the entities involved (banks, credit cards, Paypal, …).

Exchanges due to product defect

The customer will have a period of 10 calendar days from the date of receipt of the product to exchange or replace it.

If the product presents some defect in the product, it will have to be communicated to despachodevinosmar7.com through info@despachodevinosmar7.com.com indicating us which is the presented defect. Shipping costs to be replaced the product (round trip) will be borne by despachodevinosmar7.com, ie at no cost to the customer.

Only products that have been paid for by the customer will be replaced. In no case will be replaced products that have been the subject of promotions or gifts and as such have not been paid by the customer.

The following payment methods are accepted:

VISA / Mastercard.

Bank transfer.

Paypal.

Bank transfer will require payment verification by DESPACHO DE VINOS MAR 7 before shipment.

SECURE PAYMENT

To ensure the security of payment, the site despachodevinosmar7.com uses secure payment services incorporating the security standard Secure Socket Layer (SSL). The bank payment gateways (virtual POS) and Paypal protect the information of the means of payment used by the customer. This information is never communicated to despachodevinosmar7.com.

GUARANTEE OF QUALITY

DESPACHO DE VINOS MAR 7 strives to ensure that all products offered through the website despachodevinosmar7.com are of the highest quality.

In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its development regulations, the website owner, in compliance with articles 5 and 6 of the LOPD, informs all users of the website who provide or will provide their personal data that these will be included in an automated file duly registered with the Spanish Data Protection Agency.

DESPACHO DE VINOS MAR 7 may use customer information to inform them about products, services, special promotions, and other events that may be of interest to them. Customers who wish to stop receiving information related to products and services marketed by DESPACHO DE VINOS MAR 7 can submit their request by email to the address info@despachodevinosmar7.com.

By checking the box, users expressly and freely and unequivocally agree that their personal data will be processed by the provider for the following purposes:

1. Sending commercial advertising communications by email, fax, SMS, MMS, social communities, or any other electronic or physical means, present or future, that enables commercial communication. These commercial communications will be related to products or services offered by the provider, as well as by collaborators or partners with whom the provider may have reached a commercial promotion agreement among its customers. In this case, third parties will never have access to personal data. In any case, commercial communications will be made by the provider and will be related to products and services in the provider’s sector.
2. Conducting statistical studies.
3. Processing orders, requests, or any other type of request made by the user through any of the contact forms provided on the company’s website.
4. Sending the newsletter of the website.

The provider expressly informs and guarantees users that their personal data will not be transferred to third-party companies under any circumstances, and that whenever any type of personal data transfer is made, express, informed, and unequivocal consent from the owners will be sought.

All data requested through the website www.despachodevinosmar7.com are mandatory, as they are necessary for the provision of optimal service to the user. If not all the data are provided, the provider does not guarantee that the information and services provided will be fully tailored to their needs.

The provider guarantees the user in any case the exercise of the rights of access, rectification, cancellation, information, and opposition, in the terms provided in current legislation. Therefore, in accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD), you may exercise your rights by sending an express request, along with a copy of your ID, through the following means:

• By email: info@despachodevinosmar7.com
• By postal mail to the address: c/ Mar, 9 – Postal Code 11540 Sanlúcar de Barrameda (Cádiz)

Likewise, the provider has adopted all the technical and organizational measures necessary to guarantee the security and integrity of personal data processed, as well as to prevent their loss, alteration, and/or access by unauthorized third parties.

IP ADDRESSES

The website’s servers may automatically detect the IP address and domain name used by the user. An IP address is automatically assigned to a computer when it connects to the Internet. All this information is recorded in a properly registered server activity file that allows for later data processing for the sole purpose of obtaining purely statistical measurements, such as the number of page views, the number of visits to web services, the order of visits, the access point, etc.

SECURITY

The website uses generally accepted information security techniques in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

INTELLECTUAL PROPERTY

The source code, graphic designs, images, photographs, sounds, animations, software, texts, as well as the information and contents collected on this website, are protected by Spanish legislation on intellectual and industrial property rights in favor of DESPACHO DE VINOS MAR 7, and the reproduction and/or publication, total or partial, of the website, its computer processing, distribution, dissemination, modification, transformation, or decompilation, and any other rights recognized legally to its owner, is not allowed without the prior written permission of the same. The user may only use the material appearing on this website for their personal and private use, and it is prohibited to use it for commercial purposes or for engaging in illegal activities. All rights derived from intellectual property are expressly reserved by DESPACHO DE VINOS MAR 7, which will ensure compliance with the above conditions and the proper use of the content presented on its web pages, exercising all civil and criminal actions that correspond in the case of infringement or violation of these rights by the user.

MISCELLANEOUS

DESPACHO DE VINOS MAR 7 may modify, without prior notice, the information contained on its website, as well as its configuration and presentation.

A. – DESPACHO DE VINOS MAR 7 commits to NOT ENGAGE IN DECEPTIVE ADVERTISING through this medium. To this end, therefore, formal or numerical errors that may be found in the content of the different sections of the DESPACHO DE VINOS MAR 7 website, resulting from incomplete or defective maintenance and/or updating of the information contained in these sections, will not be considered as deceptive advertising. DESPACHO DE VINOS MAR 7, as a result of this provision, commits to correct it as soon as it becomes aware of such errors.

B. – DESPACHO DE VINOS MAR 7 commits to NOT SEND COMMERCIAL COMMUNICATIONS WITHOUT IDENTIFYING THEM AS SUCH, in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce. To this end, all information sent TO DESPACHO DE VINOS MAR 7 customers for the performance of tasks related to information, training, and other activities inherent to the service contracted by the customer with the company DESPACHO DE VINOS MAR 7 will not be considered as commercial communication.

C. – DESPACHO DE VINOS MAR 7 is not responsible for the user’s failure to comply with any applicable regulations that may be incurred in accessing this website and/or using the information contained therein.

D. – DESPACHO DE VINOS MAR 7 shall not be liable for any damages or harm caused or that may be caused, of any nature, arising from the use of information, materials contained on this website, and programs included. Links (Links) and hypertext that, through the website, allow the user to access features and services offered by third parties, do not belong to or are under the control of ZOA; this entity is not responsible for the information contained therein or for any effects that may arise from such information.

E. – DESPACHO DE VINOS MAR 7 is not responsible for the illegitimate use that third parties may make of brand names, product names, trademarks that, not being the property of said entity, appear on this website. Nor is it responsible for the integrity, accuracy, and legality of the content of links to websites that can be accessed from this website.

F. – In conclusion, the User is solely responsible for the use they make of the services, content, links

At Despacho de Vinos MAR 7 (www.despachodevinosmar7.com), we use cookies to provide a better service and enhance the user’s browsing experience. We want to inform you clearly and simply about the cookies we use, explaining what a cookie is, what it is used for, what types of cookies we use, their purpose, and how you can configure or disable them if you wish.

What is a cookie and what is it used for?

A “Cookie” is a small file that is stored on the user’s computer, tablet, smartphone, or any other device with information about their browsing. The set of “cookies” from all our users helps us improve the quality of our website, allowing us to monitor which pages are useful, which are not, and where we need to make improvements. These small files are vital to the operation of the internet, as they provide many advantages in delivering services, facilitating navigation, and improving the usability of our website. In no case can cookies damage your computer. On the contrary, their activation helps us identify and resolve errors.

What types of cookies do we use?

According to the entity that manages them:

1. First-party cookies: These are sent to your device from our own servers or domains from which we provide the service you request.
2. Third-party cookies: These are sent to your device from a server or domain that is not managed by us but by another collaborating entity. For example, those used by social networks or for external content like Google Analytics.

According to the duration of their activity:

1. Session cookies: These temporary cookies remain in your browser’s cookie file until you leave the website, so none are recorded on your computer’s hard drive. The information obtained through these cookies is used to analyze web traffic statistics, giving us a clear idea of what needs improvement.
2. Persistent cookies: These are stored on the hard drive, and our website reads them each time you make a new visit. A persistent cookie has a specific expiration date. The cookie will stop working after that date. We use these cookies mainly to facilitate shopping and registration services.

According to their purpose:

1. Technical cookies: These are responsible for the navigation and proper functioning of our website. They allow us to control traffic and data communication, create restricted access, carry out a purchase, use security elements, store content to display videos, or share content through social networks.
2. Personalization cookies: These cookies allow access to the service with predefined characteristics based on a series of criteria.
3. Analytical cookies: These cookies are vital for our business as they provide statistical control, allowing us to know, for example, how many users access our website. This way, we can analyze the use our users make of our web pages.
4. Behavioral advertising cookies: These cookies store information on user behavior obtained through continuous observation. Thanks to them, we can know internet browsing habits and show you advertising related to your browsing profile.

How can you configure or disable your cookies?

You can allow, block, or delete the cookies installed on your computer by configuring the options of your Internet browser. If you do not allow the installation of cookies in your browser, you may not be able to access some of the services, and your experience on our website may be less satisfactory.

The following links provide you with all the information you need to configure or disable cookies in each browser:

Lista de terceros prestadores de servicios de cookies en el dominio www.despachodevinosmar7.com